Money & Finance

Money matters are exactly the kind of thing you don’t want to sort out on hold. Whether you’re chasing an insurance claim, querying a bill that doesn’t look right, or trying to get a straight answer from your broadband provider before the price jumps again, live chat is usually the fastest way to reach a real person.

We’ve gathered direct links to the live chat pages of the UK’s insurance companies, energy providers, and phone and broadband suppliers, so you can skip the phone menus and get typing. Each page tells you when the chat is staffed, whether you’ll get a human or a bot first, and what to have ready before you start.

No queues, no hold music, no “your call is important to us”. Pick a category below and go straight to the chat that sorts it.