Vodafone Live Chat
By Ian Brealey
Yes, Vodafone has live chat.
Where
Go to Vodafone's Contact us page and select TOBi in the Contact us section. TOBi, Vodafone's digital assistant, answers first and asks what type of customer you are.
To a person
Checked by Live Chat Finder on 9 Oct 2026: TOBi asks whether you're with Vodafone or Three, or looking to join, before you can type a message.
Yes
Bot first
Checked 9 Oct 2026
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Where to click
Go to Vodafone’s Contact us page and select TOBi in the Contact us section. TOBi, Vodafone’s digital assistant, answers first and asks what type of customer you are.
About Vodafone live chat
Vodafone’s chat starts with TOBi, its digital assistant, which is available 24/7. To start, go to Vodafone’s Contact us page and select TOBi. TOBi asks what type of customer you are, then tries to answer your question, and can pass you to an adviser. Vodafone doesn’t publish set hours for its advisers. If you use the My Vodafone app, Vodafone also offers ‘Just Ask Once’ messaging there.
Other ways to get in touch
Phone 191 from a Vodafone mobile, or 0333 304 0191: Mon–Fri 8am–10pm, weekends 8am–8pm.
If you need to complain
Complain to Vodafone first and ask for it to be logged. If it isn’t sorted within 6 weeks, or you get a final ‘deadlock’ letter, you can take it to the free dispute scheme Vodafone belongs to: CISAS.