Find UK companies you can live chat with
Skip the hold music. We check which UK companies offer live chat, when it's open and how to reach a person, by hand, on each company's official site.
Browse by sector
Energy & water
9 of 20 have live chat
Which suppliers let you chat about bills, meters and moving home.
Broadband & mobile
18 of 19 have live chat
Chat hours and app messaging for the big networks.
Shops & retail
26 of 36 have live chat
Orders, returns and refunds without picking up the phone.
Insurance
10 of 16 have live chat
Policy changes, renewals and claims by chat or messaging.
Recently checked
Company
Live chat
Hours
Good to know
Checked
No
–
Phone (existing policies): 0330 102 6735.
Phone (sales): 0345 077 1934.
Phone (claims): 0330 100 7922.
Hours: Mon–Fri 8am–7pm, Sat 9am–2pm, Sun closed, bank holidays 9am–5pm.
Form: Email us form on Petplan's Help & contact page.
Online: My Petplan, to make or track claims and manage your policy.
Vet advice: Pet Expert Chat, 24/7, for Petplan customers through My Petplan.
Phone (sales): 0345 077 1934.
Phone (claims): 0330 100 7922.
Hours: Mon–Fri 8am–7pm, Sat 9am–2pm, Sun closed, bank holidays 9am–5pm.
Form: Email us form on Petplan's Help & contact page.
Online: My Petplan, to make or track claims and manage your policy.
Vet advice: Pet Expert Chat, 24/7, for Petplan customers through My Petplan.
10 Oct 2026
Yes
–
Phone (car insurance, policy numbers starting 10): 0800 302 9735 or 01843 343 245. Mon–Fri 8.30am–8pm, Sat 8.30am–5pm, Sun 9am–5pm, bank holidays 8.30am–8pm. Saga Car Insurance is now provided in partnership with Ageas; policies starting M have separate contact details on the same page.
Phone (home insurance): 0800 068 3410 or 01303 757 346. Same hours as car.
Phone (travel insurance): 0800 056 9200 or 01843 343 203. Mon–Fri 8.30am–7pm, Sat 8.30am–5pm, Sun closed.
Phone (holidays, new and existing bookings): 0808 239 3479. Mon–Fri 9am–6pm, Sat 9am–5pm, Sun and bank holidays closed.
Phone (ocean cruises): bookings 0808 258 2693, after-sales 0800 504 505. Same hours as holidays.
Phone (river cruises): bookings 0808 258 1295, after-sales 0800 506 066. Same hours as holidays.
Online: MySaga, for policy changes and renewals.
Phone (home insurance): 0800 068 3410 or 01303 757 346. Same hours as car.
Phone (travel insurance): 0800 056 9200 or 01843 343 203. Mon–Fri 8.30am–7pm, Sat 8.30am–5pm, Sun closed.
Phone (holidays, new and existing bookings): 0808 239 3479. Mon–Fri 9am–6pm, Sat 9am–5pm, Sun and bank holidays closed.
Phone (ocean cruises): bookings 0808 258 2693, after-sales 0800 504 505. Same hours as holidays.
Phone (river cruises): bookings 0808 258 1295, after-sales 0800 506 066. Same hours as holidays.
Online: MySaga, for policy changes and renewals.
10 Oct 2026
Yes
–
Phone (home insurance): 0330 024 1235. Mon–Fri 8am–8pm, Sat 9am–5pm, bank holidays 9am–3pm.
Phone (car insurance renewals): 0203 640 4677. Mon–Fri 8am–8pm, Sat 9am–5pm (bank holiday times may vary).
Form: AXA policy contact form, linked from the car insurance contact page (AXA aims to reply within 24 hours, excluding Sundays and bank holidays).
Online: your AXA account, to make changes and renew.
Travel insurance: contact details depend on where you bought the policy; choose your provider on AXA's travel insurance contact page.
Phone (car insurance renewals): 0203 640 4677. Mon–Fri 8am–8pm, Sat 9am–5pm (bank holiday times may vary).
Form: AXA policy contact form, linked from the car insurance contact page (AXA aims to reply within 24 hours, excluding Sundays and bank holidays).
Online: your AXA account, to make changes and renew.
Travel insurance: contact details depend on where you bought the policy; choose your provider on AXA's travel insurance contact page.
10 Oct 2026
Yes
–
NOW Broadband members: phone support 8am–8pm, 7 days a week. The number is shown after you sign in to your NOW account.
9 Oct 2026
Yes
Mon–Sat 9am–7pm (some TalkTalk pages say 7 days a week)
Phone: 0345 172 0088, Mon–Sat 9am–7pm.
Text Relay: 18001 0345 172 0088.
Email: heretohelp@talktalkplc.com.
Text Relay: 18001 0345 172 0088.
Email: heretohelp@talktalkplc.com.
9 Oct 2026
Yes
Every day 8am–10pm
WhatsApp
WhatsApp 07305 327 112: Mon–Fri 7am–11pm, Sat–Sun 8am–8pm.
Phone 150 from a Virgin Media landline, or 0345 454 1111: Mon–Fri 8am–9pm, Sat–Sun 8am–6pm.
Phone 150 from a Virgin Media landline, or 0345 454 1111: Mon–Fri 8am–9pm, Sat–Sun 8am–6pm.
9 Oct 2026
Yes
Mon–Sat 9am–5pm
Phone: 01539 488100, Mon–Sat 9am–5pm.
Email: net.shop@lakeland.co.uk.
Email: net.shop@lakeland.co.uk.
9 Oct 2026
Yes
Mon–Sun 9am–10pm
Phone: Specsavers doesn't list a general customer service number; your local store is the first point of contact.
Form: online contact form on Specsavers' customer service contact page.
Form: online contact form on Specsavers' customer service contact page.
9 Oct 2026
Yes
Mon–Fri 8am–10pm, Sat–Sun 9am–8pm
Phone 333 from a Three phone, or 0333 338 1001: Mon–Fri 8am–8pm, Sat–Sun 9am–6pm.
9 Oct 2026
Yes
Mon–Sun 7am–10.15pm
Phone 0330 1234 150 (150 from a BT line): Mon–Fri 8am–9pm, weekends and bank holidays 8am–8pm.
Text HELP to 61998 (broadband tech support).
BT Community: community.bt.com
Text HELP to 61998 (broadband tech support).
BT Community: community.bt.com
9 Oct 2026
Yes
–
Pay Monthly 202: Mon–Fri 8am–9pm, Sat 8am–8pm, Sun 8am–6pm.
Pay As You Go 4445: same hours.
Pay As You Go 4445: same hours.
9 Oct 2026
Yes
Mon–Sun 8.30am–8pm
Phone (Sky Broadband and Talk): 0333 759 0732, shown on Sky's How to make a Sky complaint page (hours not published there). Sky says calls to 03 numbers cost the same as 01 or 02 numbers, and are included for Sky Mobile and Sky Talk customers.
Form: Mail us online form, on the same Sky help page.
Community: Sky Community (helpforum.sky.com), for help from other Sky customers.
In person: Sky Stores, via the store finder on Sky's Contacting Sky page.
Form: Mail us online form, on the same Sky help page.
Community: Sky Community (helpforum.sky.com), for help from other Sky customers.
In person: Sky Stores, via the store finder on Sky's Contacting Sky page.
9 Oct 2026
How we check
Every listing is checked by hand against the company’s own website, and every page shows the date we last checked it. We never guess: if we can’t see live chat, we say so. No company pays to be listed, and adverts are always labelled.
Spotted something out of date?
Companies change their hours and contact options often. Tell us and we’ll check it against the official site.