Out and About

Refunds, missing orders, faulty goods, click and collect gone wrong. Retail problems are rarely complicated, but getting hold of someone to fix them can feel like a full-time job.

The good news is that most major UK retailers now offer live chat, and it’s usually far quicker than phoning. You can send photos of the faulty item, get a returns label sorted in the same conversation, and keep a written record of everything that was agreed, which is worth its weight in gold if things drag on.

We’ve put together direct links to the live chat pages of the UK’s biggest retailers, along with staffed hours and tips on getting past the bot to a real person. Have your order number ready and dive in below.