Sky Live Chat
By Ian Brealey
Yes, Sky has live chat.
Hours
Mon–Sun 8.30am–8pm
Where
Go to Sky's How to make a Sky complaint help page, choose your product, then select Sign in under Message us.
Yes
Login needed
Checked 9 Oct 2026
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Where to click
Go to Sky’s How to make a Sky complaint help page, choose your product, then select Sign in under Message us.
About Sky live chat
Sky’s live chat is called Sky Messenger. It’s open Monday to Sunday, 8.30am to 8pm, and you need to sign in to your Sky account to use it. To start a chat, go to Sky’s How to make a Sky complaint help page, choose your product, then select Sign in under Message us.
Sky says messaging is the quickest way to get in touch. You can also use Sky’s online Mail us form, or call 0333 759 0732 about Sky Broadband and Talk.
Other ways to get in touch
Phone (Sky Broadband and Talk): 0333 759 0732, shown on Sky’s How to make a Sky complaint page (hours not published there). Sky says calls to 03 numbers cost the same as 01 or 02 numbers, and are included for Sky Mobile and Sky Talk customers.
Form: Mail us online form, on the same Sky help page.
Community: Sky Community (helpforum.sky.com), for help from other Sky customers.
In person: Sky Stores, via the store finder on Sky’s Contacting Sky page.
Form: Mail us online form, on the same Sky help page.
Community: Sky Community (helpforum.sky.com), for help from other Sky customers.
In person: Sky Stores, via the store finder on Sky’s Contacting Sky page.
If you need to complain
Complain to Sky first and ask for it to be logged. If it isn’t sorted within 6 weeks, or you get a final ‘deadlock’ letter, you can take it to CISAS (the Communications and Internet Services Adjudication Scheme) for free.