Sky Live Chat
Sky Live Chat can be accessed during these hours
11am – 7:30pm Monday to Saturday.
Sky offers a live chat service as part of its customer support options. If you need assistance with any Sky product or service, you can access their live chat service by clicking the link below and pressing the robot icon at the bottom right hand corner of the page.
From there, you can pick the area that you need help on, and you will be taken to the next available agent who can help you with your query. Sky live chat offers a full service where you can speak about any topic you like including: Phone and broadband enquires, TV, moving home or technical support. You can also use this service to discuss your account and billing, as well as asking Sky to address and concerns or complaints you have about their service. This is generally a quicker option than sending emails or waiting in call centers.
Please ensure that you have any customer numbers to hand before speaking to Sky to make the process quicker.
To access the live chat click the link below
Sky can also be contact via these methods
- Phone: You can contact Sky customer service by calling 0333 7591 018 from any phone or 0800 151 2747 from a Sky landline. If you are calling from abroad, you can call +44 330 041 3000. The customer service team is available 7 days a week from 8 am to 9 pm
- Email: You can email Sky customer service by using the online contact form available on their website. Simply select the topic of your inquiry, fill out the form with your details and message, and click “Submit” to send your email
- Post: If you prefer to write to Sky customer service, you can send a letter to the following address: Sky Subscriber Services Ltd PO Box 43 Livingston West Lothian EH54 7DD United Kingdom
- By Social Media: Here are the official social media links for Sky in the UK:
- Twitter: https://twitter.com/SkyHelpTeam
- Facebook: https://www.facebook.com/sky/
- Instagram: https://www.instagram.com/sky/
- YouTube: https://www.youtube.com/user/SkyCustomerService
These social media accounts are regularly monitored by Sky’s customer service team, so you can use them to get in touch with Sky and receive assistance. However, keep in mind that social media may not be the best option for more complex or urgent issues, and you may want to consider contacting Sky’s customer service team by phone or live chat instead.