UK police forces use live chat on their websites as an additional way for members of the public to contact them. Live chat provides a convenient and efficient way to communicate with the police, particularly for those who prefer digital communication or have difficulty speaking on the phone.
Live chat can be used to report non-emergency incidents or crimes, seek advice on crime prevention, request updates on ongoing investigations, or ask general questions about police services. It’s important to note that live chat is not intended for emergency situations, and in cases where immediate assistance is needed, calling 999 is the most appropriate course of action.
By offering live chat on their websites, police forces can provide a more accessible and user-friendly service to the public. It can also help reduce the demand on call centres and allow trained operators to handle multiple queries simultaneously, increasing the efficiency of police services.