Southampton Council Live Chat

Southampton Council Live Chat

Southampton Council Live Chat open during these times

Monday-Friday 8.30 am to 8 pm

Bank Holidays Excluded

Southampton City Council is a local authority that serves the residents of Southampton on England’s south coast. The council provides a live chat service that provides in-depth assistance and support for various services such as council tax, benefits, waste and recycling, and planning and building control.

Southampton City Council provides residents with a number of services, including waste and recycling collection, council tax billing and collection, housing support and advice, libraries and leisure facilities, planning and building control, and environmental health services.

To use the live chat, you just need to go to the council’s website and click on the web chat icon on the right-hand side of the screen to begin a conversation with one of their customer service advisors.

To access the live chat click the link below

More ways you can contact Southampton Council:


  1. Phone: You can call the council on 023 8083 3000. Office hours are Monday-Friday between 10 am and 7 pm.
  2. Email: To contact the council via email, head to the website, click ‘Contact Us’ then navigate the menu to find the appropriate form for your query.
  3. Post: You can write to the council using the following address – Southampton City Council, Civic Centre, Southampton SO14 7LY
  4. Social Media: Southampton Council is also active on social media and can be contacted directly on Facebook or Twitter.
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