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Sector guide
Shops and retailers with live chat
Need to chase an order, sort out a return or ask about a refund? Here’s which UK shops and retailers let you do it by live chat, when chat is open, and whether you’ll talk to a person or a bot. Every entry is checked by hand on the retailer’s own website, and if we can’t see it, we say so.
Checked 9 Oct 2026
By Ian Brealey · How we check
26
confirmed with live chat
5
confirmed without live chat
5
still being checked
Compare live chat by retailer
Company
Live chat
Hours
Good to know
Checked
Ann Summers
Ann Summers Live Chat
Yes
Mon–Sat 9.30am–6pm
No phone support.
Webform on the Ann Summers Support Portal.
Webform on the Ann Summers Support Portal.
9 Oct 2026
Yes
–
Phone: 0345 640 2020, Mon–Sun 8am–8pm.
SignVideo (British Sign Language): Mon–Fri 8am–6pm, via the Argos Contact us page.
Post: Argos Limited, Royal Avenue, Widnes WA8 8HS.
Email: Argos says it can't provide a support email address.
SignVideo (British Sign Language): Mon–Fri 8am–6pm, via the Argos Contact us page.
Post: Argos Limited, Royal Avenue, Widnes WA8 8HS.
Email: Argos says it can't provide a support email address.
9 Oct 2026
ASOS
ASOS Live Chat
Yes
07:00–23:59 Mon–Sun
No phone number or email listed.
Help pages available 24/7.
Help pages available 24/7.
9 Oct 2026
Clarks
Clarks Live Chat
Yes
–
Phone (+44) 20 4639 9247: Mon–Fri 9am–6pm.
Contact form on Clarks' Contact us page.
Contact form on Clarks' Contact us page.
9 Oct 2026
Yes
Assistant 24/7; team Mon–Sun 7am–midnight
Phone (orders): 0330 678 1696, Mon–Fri 8am–8pm, Sat–Sun 9am–5.30pm.
Phone (everything else): 0344 561 0000, Mon–Fri 8am–8pm, Sat 8am–6pm, Sun 9am–6pm.
Form: online contact form, linked from Currys' Help & Support page.
Post: Currys, PO Box 1687, Sheffield S2 5YA.
Phone (everything else): 0344 561 0000, Mon–Fri 8am–8pm, Sat 8am–6pm, Sun 9am–6pm.
Form: online contact form, linked from Currys' Help & Support page.
Post: Currys, PO Box 1687, Sheffield S2 5YA.
9 Oct 2026
DFS
DFS Live Chat
Yes
–
Customer services 0333 9999 777.
Product queries or to place an order 0800 110 5000.
Product queries or to place an order 0800 110 5000.
9 Oct 2026
Dreams
Dreams Live Chat
Yes
–
Customer service 0345 646 0697: Mon–Sat 9am–4pm, Sun 10am–4pm.
Sales 0345 646 0684.
Sales 0345 646 0684.
9 Oct 2026
Yes
Mon–Fri 8am–8.30pm; Sat 8am–5.30pm; Sun 9am–4.30pm
Email: contact form on Dunelm's Contact Us page (choose your reason).
Post: Dunelm Direct, Green Street, Radcliffe, Manchester M26 3ED.
Phone (guarantee claims for larger items such as furniture or mattresses): 0345 165 6565.
Post: Dunelm Direct, Green Street, Radcliffe, Manchester M26 3ED.
Phone (guarantee claims for larger items such as furniture or mattresses): 0345 165 6565.
9 Oct 2026
H Samuel
H Samuel Live Chat
Yes
Mon–Fri 9am–8pm, Sat 9am–5pm
WhatsApp
Phone 0800 458 1065: Mon–Fri 9am–5pm.
WhatsApp: link on the Contact us page.
WhatsApp: link on the Contact us page.
9 Oct 2026
H&M
H&M Live Chat
Yes
–
Phone 03 44 736 9000.
Email customerservice.UK@hm.com.
Email customerservice.UK@hm.com.
9 Oct 2026
Yes
Mon–Sun 8am–8pm
Phone (retail): 0330 135 9779, Mon–Fri 8am–8pm, Sat 8am–6pm, Sun 9am–5pm.
Phone (Autocentres and National Tyres): 0330 135 9779, Mon–Fri 8am–6pm, Sat 8am–4.30pm, Sun closed.
Phone (Autocentres and National Tyres): 0330 135 9779, Mon–Fri 8am–6pm, Sat 8am–4.30pm, Sun closed.
9 Oct 2026
Hobbycraft
Hobbycraft Live Chat
Yes
Team: Mon–Fri 9am–8pm, Sat 9am–5pm (Artie chatbot 24/7)
Phone 0330 026 1400: Mon–Fri 9am–6pm (including bank holidays), Sat 9am–5pm.
Contact form on Hobbycraft's Contact Us page.
Contact form on Hobbycraft's Contact Us page.
9 Oct 2026
Holland & Barrett
Holland & Barrett Live Chat
Yes
24/7
Phone 0330 058 2025: Mon–Fri 8am–8pm, Sat 9am–5pm, Sun and bank holidays 10am–5pm.
Email customerservices@hollandandbarrett.com.
Email customerservices@hollandandbarrett.com.
9 Oct 2026
IKEA
IKEA Live Chat
Yes
Live chat with a co-worker: Mon–Sun 9am–5pm (Billie chatbot 24/7)
Phone 01733 520006: Mon–Sat 7am–8pm, Sun 7am–7pm.
9 Oct 2026
Yes
–
Phone (product and stock queries): 03456 100 336, Mon–Sat 8am–8pm, Sun 8am–6pm.
Phone (product problems): 03456 100 342.
Form: email form on the John Lewis Contact us page (reply within 24 hours).
Phone (product problems): 03456 100 342.
Form: email form on the John Lewis Contact us page (reply within 24 hours).
9 Oct 2026
Yes
Mon–Sat 9am–5pm
Phone: 01539 488100, Mon–Sat 9am–5pm.
Email: net.shop@lakeland.co.uk.
Email: net.shop@lakeland.co.uk.
9 Oct 2026
Yes
–
Phone: 0800 044 5700 from the UK.
Email: customercare@net-a-porter.com.
Email: customercare@net-a-porter.com.
9 Oct 2026
Next
Next Live Chat
Yes
–
WhatsApp
Phone 0333 777 8000: Mon–Fri 8am–9pm, Sat–Sun 8am–7pm.
Furniture 0333 777 8999.
Email customer_team@next.co.uk.
WhatsApp: link on Next's Contact Us page.
Furniture 0333 777 8999.
Email customer_team@next.co.uk.
WhatsApp: link on Next's Contact Us page.
9 Oct 2026
Yes
Mon–Fri 9am–8pm; Sat, Sun and bank holidays 9am–6pm
Phone: Pets at Home doesn't list a general customer service number on its support page.
Store: use the Pets at Home store finder for your local store's details.
Store: use the Pets at Home store finder for your local store's details.
9 Oct 2026
River Island
River Island Live Chat
Yes
10am–4pm
Phone 0344 576 6444: 8am–7pm.
Contact form on River Island's Contact us page.
Contact form on River Island's Contact us page.
9 Oct 2026
Yes
–
WhatsApp
Phone: 03330 112 112 (hours not published).
Email: online@screwfix.com.
Email: online@screwfix.com.
9 Oct 2026
Yes
Mon–Fri 9am–6.30pm; Sat–Sun 9am–5.30pm
Phone: 0800 123 400 from the UK, Mon–Fri 9am–6.30pm, Sat–Sun 9am–5.30pm.
Phone from abroad: +44 (0)207 160 6222.
Email: customerservices@selfridges.com.
Phone from abroad: +44 (0)207 160 6222.
Email: customerservices@selfridges.com.
9 Oct 2026
Yes
Mon–Sun 9am–10pm
Phone: Specsavers doesn't list a general customer service number; your local store is the first point of contact.
Form: online contact form on Specsavers' customer service contact page.
Form: online contact form on Specsavers' customer service contact page.
9 Oct 2026
Superdrug
Superdrug Live Chat
Yes
Mon–Fri 8am–9pm (team: Sat 9am–9pm, Sun 10am–9pm, bank holidays 10am–5pm)
Email help@superdrug.com.
Facebook Messenger.
No phone number listed.
Facebook Messenger.
No phone number listed.
9 Oct 2026
TK Maxx
TK Maxx Live Chat
Yes
–
Phone 01923 473561: Mon–Sun 9am–5pm (closed Easter Sunday and Christmas Day).
Email form on TK Maxx's Contact us page.
Email form on TK Maxx's Contact us page.
9 Oct 2026
Zara
Zara Live Chat
Yes
Mon–Fri 8am–9pm, Sat–Sun 10am–7pm
WhatsApp
WhatsApp: Mon–Fri 8am–9pm, Sat 10am–7pm (from Zara's contact page).
No phone or email listed.
No phone or email listed.
9 Oct 2026
Not yet confirmed
–
WhatsApp
Phone (customer service): 0333 222 6800, Mon–Fri 8am–6pm.
Phone (order direct): 0808 144 6160, Mon–Fri 8am–6pm, Sat–Sun 9am–5pm.
Form: Email Us, on the Bensons for Beds contact page.
WhatsApp: WhatsApp Us link on the Bensons for Beds contact page.
Phone (order direct): 0808 144 6160, Mon–Fri 8am–6pm, Sat–Sun 9am–5pm.
Form: Email Us, on the Bensons for Beds contact page.
WhatsApp: WhatsApp Us link on the Bensons for Beds contact page.
Checking
GAME
Game Live Chat
Not yet confirmed
–
Help centre topic finder on GAME's Contact Us page.
No phone or email found.
No phone or email found.
Checking
Lidl
Lidl Live Chat
Not yet confirmed
–
Phone 0203 966 5566: Mon–Sat 8am–6pm.
Contact form on the Lidl Help Hub (reply within 24 hours).
Facebook Messenger: Mon–Sat 8am–6pm, Sun 9am–5pm.
Contact form on the Lidl Help Hub (reply within 24 hours).
Facebook Messenger: Mon–Sat 8am–6pm, Sun 9am–5pm.
Checking
Lush
Lush Live Chat
Not yet confirmed
–
Phone 01202 930051 or freephone 0800 208 8892: Mon–Fri 8.30am–7.30pm, Sat 9.30am–4.30pm, Sun 10am–4pm.
Email wecare@lush.co.uk.
SMS +44 20 3322 9415 (UK numbers only).
Email wecare@lush.co.uk.
SMS +44 20 3322 9415 (UK numbers only).
Checking
Not yet confirmed
–
Phone: not published on the Sports Direct help centre.
Help centre: Contact Us topic finder on help.sportsdirect.com.
Help centre: Contact Us topic finder on help.sportsdirect.com.
Checking
ALDI
ALDI Live Chat
No
–
Online contact forms on the ALDI Help Centre.
9 Oct 2026
B&Q
B&Q Live Chat
No
–
Home delivery: 0333 014 3357.
Complaints: 0333 014 3098.
Lines Mon–Sat 8am–8pm, Sun 10am–4pm.
Contact form (reply within 48 hours).
Complaints: 0333 014 3098.
Lines Mon–Sat 8am–8pm, Sun 10am–4pm.
Contact form (reply within 48 hours).
9 Oct 2026
Marks & Spencer
Marks & Spencer Live Chat
No
–
Online orders 0333 014 8000: Mon–Sun 8am–8pm.
Stores 0333 014 8555: Mon–Fri 8am–8pm, Sat–Sun 8am–5pm.
Stores 0333 014 8555: Mon–Fri 8am–8pm, Sat–Sun 8am–5pm.
9 Oct 2026
New Look
New Look Live Chat
No
–
No phone number.
Messaging in the New Look help centre.
Contact form in the help centre.
Messaging in the New Look help centre.
Contact form in the help centre.
9 Oct 2026
SCS
SCS Live Chat
No
–
Online orders: 0191 731 3599.
Order direct: 0800 731 0048.
Contact form on its contact page, or your local store.
Order direct: 0800 731 0048.
Contact form on its contact page, or your local store.
9 Oct 2026
“Not yet confirmed” means the official site doesn’t show live chat without logging in, or we couldn’t see it. We never guess. Spotted a change? Tell us
Best for
24/7 chat
Holland & Barrett
Web chat 24 hours a day, 7 days a week.
Prefer WhatsApp
Bensons for Beds
WhatsApp from its contact page. Live chat not confirmed.
Longest hours
Currys
Support team on chat every day, 7am to midnight. An instant assistant answers first.
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Getting help from a retailer by live chat
- Have your order number ready. Most retailers ask for it before they can help.
- Ask for a person. If a chatbot answers, type “speak to an adviser” or “talk to a person”. Our pages say which retailers start with a bot.
- Save the transcript. Download or screenshot the chat before closing it, in case you need to complain.
- Know your rights. For faulty goods, you usually have 30 days to reject them for a full refund. For most online orders, you can cancel within 14 days of delivery.
- Check the returns page first. Many returns can be started online without chatting at all.
How we check
We visit each company’s official help or contact page and record only what it shows: whether live chat exists, the hours, and where the button is. Anything we can’t see is marked “not yet confirmed”. We re-check every company in this guide each month.
Questions people ask
Which shops and retailers have live chat?
See the table above. It shows every retailer we’ve checked, whether live chat is confirmed, and when it’s open.
Can I return something through live chat?
Sometimes. Many retailers will answer questions about a return by chat, but most ask you to start the return through their online returns page or in a store. Have your order number ready.
What are my rights if something I bought is faulty?
Under the Consumer Rights Act 2015, you have 30 days to reject faulty goods for a full refund. After that, the retailer usually gets one chance to repair or replace the item. For most online orders, you can also cancel within 14 days of delivery, even if nothing is wrong.
What if the retailer won't sort it out?
Some retailers belong to a free dispute scheme, which we name on their page. If not, Citizens Advice’s consumer helpline (0808 223 1133) can explain your rights and what to do next.