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Broadband and mobile providers with live chat

Stuck on hold about a slow connection, a bill or a contract? Here’s which UK broadband and mobile providers let you sort it out by live chat, when chat is open, and whether you’ll need to log in first. Every entry is checked by hand on the provider’s official site, and if we can’t see it, we say so.

Checked 9 Oct 2026

By Ian Brealey · How we check

18
confirmed with live chat
1
confirmed without live chat
0
still being checked

Compare live chat by supplier

Company
Live chat
Hours
Good to know
Checked
Yes
Mon–Sun 7am–10.15pm
Phone 0330 1234 150 (150 from a BT line): Mon–Fri 8am–9pm, weekends and bank holidays 8am–8pm.
Text HELP to 61998 (broadband tech support).
BT Community: community.bt.com
9 Oct 2026
Community Fibre
Community Fibre Live Chat
Yes
Customer service: every day 9am–7pm, incl. bank holidays (Sales: Mon–Fri 9am–8pm, weekends 9am–5pm)
Freephone 0800 082 0770 (hours differ between official pages: help article Mon–Fri 8am–9pm, weekends 9am–7pm; contact page 8am–10pm every day).
Contact form (reply within 2 working days).
9 Oct 2026
Yes
–
Phone (mobile): 150 from your EE mobile, or 07953 966 150 from any other phone. Mon–Fri 8am–9pm, Sat–Sun 8am–8pm.
Phone (broadband and landline): 150 from your EE mobile, or 0330 123 1105 from any other phone. Mon–Fri 8am–9pm, Sat–Sun 8am–8pm.
Digital call menu: text HELLO to 150 from your EE mobile.
Complaints form: online complaints form, linked from EE's Make a complaint page (EE says it currently replies within 7 days).
Post: EE Customer Services, 6 Camberwell Way, Sunderland, Tyne and Wear SR3 3XN.
9 Oct 2026
giffgaff
giffgaff Live Chat
Yes
–
No phone line. giffgaff Community (community.giffgaff.com). Agents may reply by email within 24 hours.
9 Oct 2026
Hyperoptic
Hyperoptic Live Chat
Yes
Customer support: every day 8am–9pm
Residential phone 0333 332 1111 (hours not stated).
Home sales 0333 332 1138: Mon–Sat 8am–8pm, Sun 9am–5pm. Sales chat for new orders Mon–Fri 9am–7pm.
9 Oct 2026
iD Mobile
iD Mobile Live Chat
Yes
Mon–Fri 9am–8pm, Sat–Sun 9am–6pm (Chat Bot 24/7)
No adviser phone line listed. Automated telephone service, iD Community forum, Help Hub, social (Facebook, Instagram, X, TikTok).
9 Oct 2026
Lebara
Lebara Live Chat
Yes
7 days a week
Phone 5588 from a Lebara SIM, or +44 207 0310791.
Contact form at lebara.co.uk.
9 Oct 2026
Yes
–
NOW Broadband members: phone support 8am–8pm, 7 days a week. The number is shown after you sign in to your NOW account.
9 Oct 2026
Yes
–
Pay Monthly 202: Mon–Fri 8am–9pm, Sat 8am–8pm, Sun 8am–6pm.
Pay As You Go 4445: same hours.
9 Oct 2026
Yes
Mon–Sun 8.30am–8pm
Phone (Sky Broadband and Talk): 0333 759 0732, shown on Sky's How to make a Sky complaint page (hours not published there). Sky says calls to 03 numbers cost the same as 01 or 02 numbers, and are included for Sky Mobile and Sky Talk customers.
Form: Mail us online form, on the same Sky help page.
Community: Sky Community (helpforum.sky.com), for help from other Sky customers.
In person: Sky Stores, via the store finder on Sky's Contacting Sky page.
9 Oct 2026
SMARTY
SMARTY Live Chat
Yes
Every day, 8am–8pm (SMARTY Bot 24/7)
No general phone line. Help Centre and Community forum.
Accessibility line (additional needs only) 0333 338 1047, Mon–Fri 9am–5pm.
9 Oct 2026
Yes
Mon–Sat 9am–7pm (some TalkTalk pages say 7 days a week)
Phone: 0345 172 0088, Mon–Sat 9am–7pm.
Text Relay: 18001 0345 172 0088.
Email: heretohelp@talktalkplc.com.
9 Oct 2026
Tesco Mobile
Tesco Mobile Live Chat
Yes
Every day, 7am–11pm
Customer service and tech support 0345 301 4455 (4455 from a Tesco Mobile): Mon–Fri 8am–9pm, Sat 8am–8pm, Sun 10am–6pm.
Social (Facebook, X, Instagram): Mon–Fri 8am–8pm, weekends 10am–6pm.
9 Oct 2026
Yes
Mon–Fri 8am–10pm, Sat–Sun 9am–8pm
Phone 333 from a Three phone, or 0333 338 1001: Mon–Fri 8am–8pm, Sat–Sun 9am–6pm.
9 Oct 2026
Yes
Every day 8am–10pm
WhatsApp
WhatsApp 07305 327 112: Mon–Fri 7am–11pm, Sat–Sun 8am–8pm.
Phone 150 from a Virgin Media landline, or 0345 454 1111: Mon–Fri 8am–9pm, Sat–Sun 8am–6pm.
9 Oct 2026
Yes
–
Phone 191 from a Vodafone mobile, or 0333 304 0191: Mon–Fri 8am–10pm, weekends 8am–8pm.
9 Oct 2026
VOXI
VOXI Live Chat
Yes
–
No call centre. Facebook Messenger (m.me/VOXIUK), Instagram, TikTok, X (@VOXImobile).
SignVideo: Mon–Fri 8am–10pm, Sat–Sun 8am–8pm.
9 Oct 2026
Zen Internet
Zen Internet Live Chat
Yes
Mon–Fri 8am–8pm, Sat–Sun 9am–5pm
Technical Support 01706 902001: Mon–Fri 8am–8pm, Sat–Sun 9am–5pm.
Billing 01706 902902: 9am–5pm.
9 Oct 2026
Plusnet
Plusnet Live Chat
No
–
Phone 0330 1239 123: 8am–8pm Monday to Sunday.
Text HELP (broadband) or PHONE (home phone) to 0780 000 8121, 24 hours.
Community: community.plus.net
Facebook, Instagram and YouTube.
9 Oct 2026

“Not yet confirmed” means the official site doesn’t show live chat without logging in, or we couldn’t see it. We never guess. Spotted a change? Tell us

Best for

Longest hours
Tesco Mobile
Live chat every day, 7am to 11pm.
Chat without logging in
NOW
Live chat with a NOW advisor without needing to sign in.
Prefer WhatsApp
Virgin Media
WhatsApp on 07305 327 112: Mon–Fri 7am–11pm, Sat–Sun 8am–8pm. Web chat every day 8am–10pm.
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Getting a person on broadband and mobile live chat

  1. Use the app. Many mobile networks put chat inside their app rather than on the website, so check there first.
  2. Log in before you start. Most providers need to check your account before they can discuss it, and logging in first usually skips the security questions.
  3. Ask for a person. If a chatbot answers, type “speak to an agent” or “talk to a person”. Our pages say which providers start with a bot.
  4. Save the transcript. Download or screenshot the chat before closing it. You’ll need it if you complain.
  5. Know your compensation rights. If your provider is in Ofcom’s automatic compensation scheme, you’re owed money for slow repairs, missed engineer visits and delayed installs, without having to ask.

How we check

We visit each company’s official help or contact page and record only what it shows: whether live chat exists, the hours, and where the button is. Anything we can’t see is marked “not yet confirmed”. We re-check every company in this guide each month.

Read our full method

Questions people ask

Which broadband and mobile providers have live chat?

See the table above. It shows every provider we’ve checked, whether live chat is confirmed, and when it’s open.

Can I complain to my broadband provider by live chat?

Usually, yes. Ask the adviser to log it as a formal complaint and save the chat transcript. If it isn’t sorted within 6 weeks, or you get a deadlock letter, you can take it to your provider’s free dispute scheme: the Communications Ombudsman or CISAS.

Am I owed compensation if my broadband goes down?

If your provider is in Ofcom’s automatic compensation scheme, you get £10.34 a day if a repair is late after you lose service, £32.31 if an engineer misses an appointment, and £6.46 a day if a new service starts late (rates from 1 April 2026). Most large providers are in the scheme. Check your provider’s site.

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