Cardiff council live chat

Cardiff Council Live Chat

Cardiff Council residents can live chat during these times

Monday-Friday: 8.30 am to 6 pm

The web chat is unavailable during public holidays


Cardiff Council is the governing body of Cardiff, Wales. Cardiff Council offers a live web chat feature on their website which is available in both Welsh and English to make it easier for residents to access their services. This live chat service allows residents to ask questions, get help, and provide feedback to the council in real time.

Cardiff Council provides a wide range of public services to the local community, including waste management, road maintenance, education, social services, and much more.

To access the web chat, visit the Cardiff Council website and click “contact us” at the bottom of the page followed by the “call or chat” tab and there will be a link to talk to someone online.

To access the live chat click the link below

You can also contact Cardiff Council in the following ways:


  1. Phone: You can call the council’s advisors on 029 2087 2087. The phone lines are open Monday to Friday from 8:30 am to 5:00 pm.
  2. Online Form: For general enquiries you can use the contact form on the website with options to choose how the council responds to you.
  3. Social media: Cardiff Council is active on several social media platforms such as Facebook and Twitter (@cardiffcouncil). You can send them a message through these platforms.
  4. Post: If you prefer to communicate in writing, you can send a letter to Cardiff Council at County Hall, Atlantic Wharf, Cardiff, CF10 4UW.
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