Shell Energy Live Chat

Shell Energy Live chat is open during these hours

Live Chat operates from Monday to Friday: 8:00 AM – 4:45 PM

excluding public holidays.

Shell Energy is one of the largest energy providers in the UK, and it offers a live chat service to all of its customers. Once you land on the page you’re able to access the live chat by clicking the blue icon at the bottom right hand corner of the page.

Once you get through to an agent you’re able to discuss your account, Billing enquiries and general questions. You are also able to use this web chat service to raise any concerns and complaints you may have.

To access the live chat click the link below

Alternative ways to contact Shell Energy


    1. Phone: You can call Shell Energy’s customer service team at 0330 094 5800 (or +44 121 415 7188 if calling from abroad). The phone lines are open Monday to Friday from 8:00 am to 6:00 pm, and on Saturdays from 9:00 am to 4:00 pm.
    2. Email: You can email Shell Energy’s customer service team using the online form on their “Contact Us” page.
    3. Social media: Shell Energy also has a presence on social media platforms such as Instagram,Twitter and Facebook, where you may be able to contact their customer service team.
    4. Post: You can send a letter to Shell Energy at their customer service address: Shell Energy Retail Limited, PO Box 6363, Coventry, CV3 9LR, United Kingdom.
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