Northumbrian Water Live chat

Northumbrian Water Live Chat

Northumbrian Water live chat is open during these hours

8am to 7pm Monday to Friday,

8am to 1pm on Saturdays, excluding bank holidays.

Northumbrian Water offers a live chat service on their website. You can access the live chat by clicking on the “Live Chat” button located at the bottom of their “Contact Us” page.  Here you will be directed to an agent that can offer you help and support on most areas, including. Your bill, moving home, and your account. You can also use this service to raise complaints or concerns with your service.

You can also use this web chat to provide meter readings to the team

To access the live chat click the link below

Alternative ways to contact Northumbrian Water


  1. Phone: You can call Northumbrian Water’s customer service team at 0345 717 1100 (or +44 191 416 5512 if calling from abroad). The phone lines are open Monday to Friday from 8:00 am to 8:00 pm, and on Saturdays from 8:00 am to 1:00 pm.
  2. Email: You can email Northumbrian Water’s customer service team at
  3. Social media: Northumbrian Water also has a presence on social media platforms such as Twitter and Facebook, where you may be able to contact their customer service team.
  4. Post: You can send a letter to Northumbrian Water at their customer service address: Northumbrian Water Limited, P.O. Box 300, Durham, DH1 9WQ, United Kingdom.

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