Welsh Water Live Chat

Welsh Water Live Chat

Welsh Water live chat is open during these hours

Monday to Friday between 8am and 8pm

Saturdays between 8.30am and 1.30pm.

Welsh Water’s live chat service allows you to connect with a customer service representative in real-time through the company’s website. This means that you can get answers to your questions or help with your issues quickly and easily, without needing to make a phone call or send an email.

The live chat service can be used for a variety of enquiries, such as billing questions, account management, reporting a problem with your water or wastewater services, or general information about Welsh Water and its services. The customer service representative who assists you through the live chat will be able to provide information and support to help you with your specific questions.

To access the web chat simply press the green ‘Need Help’ button at the bottom of the page.

To access the live chat click the link below

Alternative ways to contact Welsh Water


  1. Phone: You can call Welsh Water’s customer service team at 0800 052 0145 (or +44 2920 947 147 if calling from abroad). The phone lines are open 24 hours a day, 7 days a week.
  2. Email: You can email Welsh Water’s customer service team at askcymru@dwrcymru.com.
  3. Social media: Welsh Water also has a presence on social media platforms such as Twitter and Facebook, where you may be able to contact their customer service team.
  4. Post: You can send a letter to Welsh Water at their customer service address: Customer Services, Dŵr Cymru Welsh Water, PO Box 690, Cardiff, CF3 5WL, United Kingdom.
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