Welsh Water Live Chat
By Ian Brealey
Yes, Welsh Water has live chat.
Where
Go to the Welsh Water Contact us page and select Need help? to open the chat.
Yes
Bot first
Checked 9 Oct 2026
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Where to click
Go to the Welsh Water Contact us page and select Need help? to open the chat.
About Welsh Water live chat
Welsh Water offers live chat on its website, but it doesn’t publish live chat hours. To start a chat, go to the Welsh Water Contact us page and select Need help?. Dŵr Assistant, a chatbot, answers first and can help you find information.
When we checked on a Friday evening, only the chatbot option appeared. For billing and account queries, you can call 0800 052 0145, Monday to Friday, 8am to 6pm.
Other ways to get in touch
Phone (billing and account): 0800 052 0145, Mon–Fri 8am–6pm. Welsh language line 0800 052 6058 (same hours). From abroad: +44 2920 584 977.
Phone (emergencies, such as no water, leaks, sewer flooding or pollution): 0800 052 0130, 24 hours a day, 7 days a week.
Phone (Developer Services): 0800 917 2652, Mon–Fri 8.30am–5pm.
Phone (checking a visiting officer’s identity): 0800 281 141, 24 hours a day.
Facebook: Direct Message on the Welsh Water Facebook page, for day-to-day queries.
Phone (emergencies, such as no water, leaks, sewer flooding or pollution): 0800 052 0130, 24 hours a day, 7 days a week.
Phone (Developer Services): 0800 917 2652, Mon–Fri 8.30am–5pm.
Phone (checking a visiting officer’s identity): 0800 281 141, 24 hours a day.
Facebook: Direct Message on the Welsh Water Facebook page, for day-to-day queries.
If you need to complain
Complain to Welsh Water first. If you’re not happy with its answer, the Consumer Council for Water (CCW) can help you for free.
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