New Look Live Chat

New Look Live Chat

New Look live chat is available during these times

New Look offers a free and easy live chat service to allow its customer to get through to someone without having to wait in a call center queue. The service is access by pressing the button in the bottom left hand corner of the screen, and once you’re through you will be whisked off to the next available representative.

The web chat team are able to answer any general questions as well as queries regarding deliveries and collections, product information and returns and exchanges.  The Live chat function allows you to talk to a member of the New Look team in complete privacy whilst on the move. As well as conventional live chat you’re also able to speak to the team via whatsapp using the icon on the same page.

To access the live chat click the link below

Other ways to contact New Look


  1. Phone: You can call their customer service team at 0344 499 6690 if you are calling from the UK or +44 344 499 6690 if you are calling from outside the UK. Their customer service team is available from 8 am to 8 pm, Monday to Friday, and from 10 am to 6 pm on weekends.
  2. Email: You can email them at, and they will get back to you as soon as possible.
  3. Social media: You can also contact New Look through their social media channels such as Twitter or Facebook.
  4. Post: You can write to them at: New Look Customer Services New Look Retailers Ltd Mercery Road Weymouth Dorset DT3 5HJ United Kingdom
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