Selfridges Live Chat

Selfridges Live Chat

Selfridges live chat is open during these Hours

Monday to Sunday  09:00 – 20:00

Founded in 1908 Selfridges are a  high end department store, and dare we say? a British institution.  They offer a free and easy to use live chat services for all of  their customers, to allow them to speak to the right person quickly and effectively.  The company is known for its innovative marketing and merchandising strategies, and has won numerous awards for its retail experience. You can therefore see why it has chosen to offer a web chat to showcase this innovation.

To access the live chat, simply click the link below and navigate to the bottom right and corner of the page.  Once you get through to an agent you will be able to ask the same questions you would ordinarily ask someone on the phone. This includes questions about your order, product information, click and collect, returns and gift card queries.  As well as general information, you can also use this service to raise any concerns or complaints that you’ve had with Selfridges for a fast resolution.

To access the live chat click the link below

The other ways you can contact Selfridges


  1. Phone: Selfridges customer service team can be reached by phone at +44 (0) 800 123 400 (UK) or +44 (0) 207 160 6222 (international). The lines are open from 9 am to 10 pm (UK time) Monday to Saturday, and from 10 am to 6 pm on Sundays.
  2. Email: Customers can email Selfridges by using the contact form available on their website. This can be found by clicking on the “Contact Us” link at the bottom of the page.
  3. Social media: Customers can also reach out to Selfridges on their social media channels, including Twitter, Facebook, Instagram, and Pinterest.
  4. In-store: Customers can visit any of the Selfridges stores in London, Manchester, or Birmingham and speak to a member of staff in person.
  5. Post: Customers can send a letter to Selfridges at their registered office address: Selfridges Retail Limited, 400 Oxford Street, London, W1A 1AB, United Kingdom.
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