Hertfordshire Constabulary Live Chat

Hertfordshire Constabulary Live Chat is available during staffed hours

The force does not publish set chat hours. When the live chat widget is visible on their website, the service is open; when it’s not visible, it’s currently closed. Outside chat hours, use the alternative contact methods below.

Live chat is for non-emergency enquiries only. If a crime is in progress, life is at risk, or you need an immediate police response, always call 999.

Hertfordshire Constabulary offer a live chat service for non-emergency contact, run by their force control room. It’s the fastest written channel for reporting non-urgent crime, getting advice, or following up on an existing report — quicker than email and avoids the wait on 101.

How to Access Hertfordshire Constabulary Live Chat

Visit the Hertfordshire Constabulary website
During opening hours, a chat icon with a tooltip such as “Need to speak to us? Chat with an agent” appears at the bottom-right of the page. Click it to start a conversation.
Have any reference numbers or relevant details ready before you start

If the chat button isn’t visible, the service is closed — use one of the alternative contact methods below.

What You Can Use Live Chat For

Reporting non-emergency crime
Following up on an existing crime report (have your incident number ready)
Asking for advice on a policing matter
Reporting antisocial behaviour or community concerns
General enquiries about Hertfordshire Constabulary services

Do not use live chat for emergencies. If anyone is in immediate danger, a crime is in progress, or there’s a serious risk to life or property, call 999 straight away.

Tip: if you’re following up on a previous report, have your incident or crime reference number ready before starting the chat — it speeds things up significantly.

To access the live chat click the link below

Other Ways to Contact Hertfordshire Constabulary

Emergency: Always call 999 when life is at risk, a crime is in progress, or an immediate police response is needed.

Non-emergency phone: Call 101 for non-urgent matters. Lines are open 24 hours a day, seven days a week.

Online reporting: Most non-emergency crimes and incidents can be reported online via the Hertfordshire Constabulary website, including crime, antisocial behaviour, road traffic incidents and lost property.

Crimestoppers: Call 0800 555 111 to report a crime anonymously. Crimestoppers is independent of the police and operates 24/7.

Hearing or speech impaired: Use 18000 for emergencies, 18001 101 for non-emergencies, or text 999 if pre-registered with the emergencySMS service.

Frequently Asked Questions

Does Hertfordshire Constabulary have live chat?

Yes. Hertfordshire Constabulary offer a live chat service for non-emergency contact, available during staffed hours. The chat appears on the force’s website when the service is open.

What are Hertfordshire Constabulary live chat hours?

Hertfordshire Constabulary do not publish set chat hours. When the live chat widget is visible on their website, the service is open. Outside staffed hours the button disappears — call 101 for non-emergency matters or 999 for emergencies.

Can I report a crime through Hertfordshire Constabulary live chat?

Yes, for non-emergency crimes. Live chat is intended for incidents that are not in progress and do not require an immediate response. For emergencies — crimes in progress, immediate threats to life, or serious incidents — always call 999.

Is Hertfordshire Constabulary live chat free?

Yes. The live chat service is free to use. You only pay your standard data charges if you’re on mobile data rather than Wi-Fi.

What should I do if Hertfordshire Constabulary live chat isn’t working?

If the chat button isn’t visible, the service is outside its opening hours. Within those hours, if the button doesn’t load, try refreshing the page or using a different browser. For urgent matters call 101 (non-emergency) or 999 (emergency).