The Perception of Live Chat: A Viable Alternative to Calls and Emails?
In today’s fast-paced world, waiting endlessly on hold to speak with a call centre agent has become an all-too-familiar frustration in the UK. Long call queues and the constant transfer between departments can make customers feel undervalued. This is where live chat shines as a more efficient and customer-friendly alternative. Is Live Chat Useful? Absolutely. […]
The Perception of Live Chat: A Viable Alternative to Calls and Emails? Read More »