South Wales Police Live Chat

The South Wales Police Live Chat is accessible during these times

24/7 subject to staff availability. Please note: This is not for emergency use

South Wales Police provides a live chat service for non-emergency inquiries and general advice. This service allows you to communicate directly with a police representative online, offering a quick and convenient way to address concerns that don’t require immediate attention. Live chat is ideal for those who prefer digital communication and need assistance with various issues.

To initiate a live chat, visit the South Wales Police website and navigate to the “Contact Us” section. From there, you can find the live chat option and connect directly with a police representative who can assist you with your queries.

Topics you can discuss via live chat:

Reporting non-emergency crimes
Anti-social behavior concerns
General advice and inquiries
Local policing issues
Crime prevention tips
Updates on existing reports

Important: For emergencies, always dial 999. The live chat is intended for non-urgent matters that require police assistance.

To access the live chat click the link below

Other Ways to Contact South Wales Police

Phone (Non-Emergency): You can contact South Wales Police’s non-emergency number by dialing 101. This service is available 24/7 for any non-urgent police matters.

Emergency: For emergencies, always call 999 immediately.

Social Media: South Wales Police is active on various social media platforms, where you can reach out for support or updates:

Twitter: @swpolice
Facebook: South Wales Police Facebook Page
Instagram: South Wales Police Instagram

Post: If you prefer to write, you can send a letter to South Wales Police at the following address:

South Wales Police Headquarters
Cowbridge Road
Bridgend
CF31 3SU
United Kingdom

Additional Information

Website: www.south-wales.police.uk
Services Offered: Policing services, community support, crime prevention, and public safety advice.
Note: The live chat service is a convenient way to contact the police for non-urgent matters, providing quick access to information and support.

Frequently Asked Questions

Does South Wales Police have live chat?

Yes. South Wales Police offer a live chat service for non-emergency contact, available during staffed hours. The chat appears on the force’s website when the service is open.

What are South Wales Police live chat hours?

South Wales Police do not publish set chat hours. When the live chat widget is visible on their website, the service is open. Outside staffed hours the button disappears — call 101 for non-emergency matters or 999 for emergencies.

Can I report a crime through South Wales Police live chat?

Yes, for non-emergency crimes. Live chat is intended for incidents that are not in progress and do not require an immediate response. For emergencies — crimes in progress, immediate threats to life, or serious incidents — always call 999.

Is South Wales Police live chat free?

Yes. The live chat service is free to use. You only pay your standard data charges if you’re on mobile data rather than Wi-Fi.

What should I do if South Wales Police live chat isn’t working?

If the chat button isn’t visible, the service is outside its opening hours. Within those hours, if the button doesn’t load, try refreshing the page or using a different browser. For urgent matters call 101 (non-emergency) or 999 (emergency).