SCS Live Chat

The SCS Live Chat team are available during these times

Monday: 9am – 8pm

Tuesday : 9am – 7pm

Wednesday : 9am – 7pm

Thursday : 9am – 8pm

Friday : 9am – 7pm

Saturday : 9am – 6pm

Sunday : 10am – 5pm

ScS, a leading UK retailer specialising in sofas, carpets, and flooring, offers a live chat service to assist customers with their inquiries. Whether you’re looking for advice on choosing the perfect sofa, have questions about your order, or need information on delivery and installation, ScS’s live chat provides a convenient and efficient way to get support from a customer service representative.

To start a live chat, visit the ScS UK website and navigate to the “Contact Us” section. From there, you can find the live chat option to connect directly with an ScS agent who can assist you with your queries.

Topics you can discuss via live chat:

Product details and availability
Fabric and leather options
Order tracking and delivery updates
Returns and refund policies
Care and maintenance tips for furniture and flooring
Store locations and opening hours

Having your order number or relevant details ready before starting the chat will help expedite the assistance process.

To access the live chat click the link below

Other Ways to Contact ScS

Phone: You can contact ScS customer service by calling 0191 731 3300. Their phone lines are open Monday to Friday from 8:00 AM to 8:00 PM, Saturday from 8:00 AM to 6:00 PM, and Sunday from 10:00 AM to 5:00 PM.

Email: ScS offers an online contact form for email inquiries. Fill out your details and submit your question, and a customer service representative will respond as soon as possible.

Social Media: ScS is active on various social media platforms, where you can reach out for support or updates:

Twitter: @ScSsofas
Facebook: ScS Facebook Page
Instagram: ScS Instagram

Post: If you prefer to write a letter, you can contact ScS at the following address:

ScS Customer Services
45-49 Villiers Street
Sunderland
SR1 1HA
United Kingdom

Additional Information

Website: www.scs.co.uk
Services Offered: Sofas, carpets, flooring, and home furniture.
Note: ScS offers various finance options and a wide range of customisation choices for their furniture.

Frequently Asked Questions

Does SCS have live chat?

Yes. SCS offer a live chat service, available during published opening hours. The chat button appears on their contact or help page when the service is open.

What are SCS live chat hours?

SCS has not published exact live chat opening hours. Check the contact page when you visit — when the chat button is visible, the service is open.

Is SCS live chat free?

Yes. SCS live chat is free to use. You only pay your standard data charges if you’re using mobile data rather than Wi-Fi.

What if SCS live chat isn’t working?

If the chat button isn’t visible, the service is likely outside its opening hours. Within those hours, try refreshing the page or using a different browser. If you still can’t connect, use the phone or email options listed above.

How do I start a chat with SCS?

Visit the SCS website during opening hours and look for the live chat button — usually at the bottom-right of the page. Click it to start a conversation with a customer service agent.