Screwfix Live Chat

Screwfix Live Chat

Screwfix live chat can be accessed within these times

24 hours a day – 7 days a week

Screwfix is a home improvement company with over 1400 stores nationwide who offer a live chat facility for all customers. The chat can be accessed at the bottom of the website on the right hand side, and is manned by agents 24 hours a day, 7 days a week.

When you enter the web chat area, you will be prompted to select the nature of your query for ease of service. The topics you can discuss with the team include,  refunds and exchanges, where’s my order and general enquiries. You can also have a conversation with a member of the team about any complaints or concerns you may have.  Speaking via a live chat service is always far quicker than waiting in call center queues or sending emails, which can take days to reply to.

To access the live chat click the link below

Other ways to reach Screwfix


  1. Phone: Customers can contact Screwfix’s customer service team by calling 03330 112 112. The lines are open from 7 am to 8 pm Monday to Friday, from 7 am to 6 pm on Saturdays, and from 9 am to 4 pm on Sundays.
  2. Email: Customers can email Screwfix using the contact form available on their website. This can be found by clicking on the “Contact us” link at the bottom of the page.
  3. Social media: Customers can also reach out to Screwfix on their social media channels, including Twitter, Facebook, and Instagram.
  4. In-store: Customers can visit any of the Screwfix stores across the UK and speak to a member of staff in person.
  5. Post: Customers can send a letter to Screwfix at their head office address: Screwfix Direct Ltd, Trade House, Mead Avenue, Houndstone Business Park, Yeovil, Somerset, BA22 8RT, United Kingdom.

Scroll to Top