Pets at home live chat

Pets at Home Live Chat

Get in touch with Pets at Home live chat during these hours

Monday to Friday 9am till 8pm.
Saturday and Sunday 9am till 6pm.

Pets at Home are specialist pet retailers who offer a live chat service to all of it’s customers via their contact page. Once you land on the page you will see the chat icon appear in the bottom right hand corner (Please ensure you have activated pop ups or it will not show) Pets at home also offer a free video consultation with a pet expert, to access this click the icon next to the web chat.

Once you get through to an agent you will be able to ask any questions that you would normally ask on them on a phone call, such as account queries, delivery questions and information about their products or services. You can also use this service to address and concerns or instances where Pets at Home have fallen short of your expectations.

Live chat is a quick and efficient way of communicating with the team, and you can do it in private from anywhere using your smart device. It’s also a free service compared to calling on a mobile or a landline.

To access the live chat click the link below

Alternative methods of contacting Pets at Home


  1. Pets at Home Customer Service Online: You can visit the Pets at Home website and navigate to their “Contact Us” page. On this page, you will find a range of frequently asked questions, as well as a “Contact Us” form to fill out with your contact details and message. Pets at Home customer service representatives will then respond to your message as soon as possible.
  2. Pets at Home Customer Service Phone Number: You can also contact Pets at Home customer service by phone at 0800 328 4204. The customer service phone line is open from 8am to 8pm Monday to Friday, and 9am to 5pm on Saturdays and Sundays.
  3. Social Media: Pets at Home is also active on social media platforms like Twitter and Facebook. You can send them a message or post a comment and they will reply as soon as possible.
  4. Email: If you prefer to contact Pets at Home via email, you can send an email to They will get back to you as soon as possible.
  5. Postal Mail: You can also write to Pets at Home at the following address: Customer Care Team, Pets at Home, Epsom Avenue, Stanley Green Trading Estate, Handforth, Cheshire, SK9 3RN, United Kingdom.
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