Pets at Home Live Chat
By Ian Brealey
Yes, Pets at Home has live chat.
Hours
Mon–Fri 9am–8pm; Sat, Sun and bank holidays 9am–6pm
Where
Go to the Pets at Home support page and select Chat now under Live chat.
Yes
Checked 9 Oct 2026
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Where to click
Go to the Pets at Home support page and select Chat now under Live chat.
About Pets at Home live chat
Pets at Home’s live chat is open Monday to Friday, 9am to 8pm, and on Saturdays, Sundays and bank holidays, 9am to 6pm. To start a chat, go to the Pets at Home support page and select Chat now under Live chat.
Pets at Home says its Pets Experts answer the chat. If your question is about Pets at Home insurance, use the separate Pets Insurance live chat on the same page, which has its own hours.
Other ways to get in touch
Phone: Pets at Home doesn’t list a general customer service number on its support page.
Store: use the Pets at Home store finder for your local store’s details.
Store: use the Pets at Home store finder for your local store’s details.
If you need to complain
Complain to Pets at Home first and ask for it to be logged. If you can’t sort it out, Citizens Advice’s consumer helpline (0808 223 1133) can tell you your rights and what to do next.