Pet Plan Live Chat
By Ian Brealey
No, we couldn’t find live chat for Petplan.
Where
Petplan doesn't offer customer service chat. Go to its Help & contact page and select Get in touch for phone numbers and the email form.
No
Checked 10 Oct 2026
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Where to click
Petplan doesn’t offer customer service chat. Go to its Help & contact page and select Get in touch for phone numbers and the email form.
About Petplan live chat
Petplan doesn’t offer customer service live chat. Its Help & contact page says you can get in touch by phone or email, and points existing customers to My Petplan.
Petplan customers can use Pet Expert Chat, which is for pet health, behaviour and nutrition advice rather than policy questions. It’s available 24/7 through your My Petplan account. For policy queries, call 0330 102 6735, Monday to Friday 8am to 7pm.
Other ways to get in touch
Phone (existing policies): 0330 102 6735.
Phone (sales): 0345 077 1934.
Phone (claims): 0330 100 7922.
Hours: Mon–Fri 8am–7pm, Sat 9am–2pm, Sun closed, bank holidays 9am–5pm.
Form: Email us form on Petplan’s Help & contact page.
Online: My Petplan, to make or track claims and manage your policy.
Vet advice: Pet Expert Chat, 24/7, for Petplan customers through My Petplan.
Phone (sales): 0345 077 1934.
Phone (claims): 0330 100 7922.
Hours: Mon–Fri 8am–7pm, Sat 9am–2pm, Sun closed, bank holidays 9am–5pm.
Form: Email us form on Petplan’s Help & contact page.
Online: My Petplan, to make or track claims and manage your policy.
Vet advice: Pet Expert Chat, 24/7, for Petplan customers through My Petplan.
If you need to complain
Complain to Petplan first and ask for it to be logged. If it isn’t sorted within 8 weeks, or you get a final response you’re not happy with, you can take it to the Financial Ombudsman Service for free.
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