Pet Plan Insurance live chat

Pet Plan Live Chat

Pet Plan live chat is open during these hours

We’re open 8am-7pm Monday to Friday

9am-2pm Saturday and Sunday.

Pet Plan customers can now contact the team for free using a live chat feature on their website. This service means that there is little or no waiting time to get through to a specialist agent to discuss your needs.  Located at the bottom of the page, once clicked you’re taken through to a representative who can advise and guide you.

The agents are able to answer any general questions and queries that you may have, along with policy information, how to claim and the amount of excess you will need to pay.  Should you have any complaints or issues with the company or the service provided, you can also use this web chat to address these with the team.

To access the live chat click the link below

Alternative ways to reach out to Pet Plan


  1. Phone: You can call Petplan insurance customer service on their phone number 0345 071 8000 (for general enquiries) or 0345 077 1934 (for claims). Their customer service team is available Monday through Friday, from 8:00 a.m. to 8:00 p.m., and on Saturdays from 9:00 a.m. to 5:00 p.m.
  2. Email: You can send an email to Petplan insurance customer service team at
  3. Social media: You can reach out to Petplan insurance on their social media channels, such as Instagram,Facebook and Twitter, and send them a DM
  4. Mail: You can send a letter to Petplan insurance at their address: Petplan, Great West House (GW2), Great West Road, Brentford, Middlesex, TW8 9DX.


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