John Lewis Live Chat

John Lewis Live Chat

You can access John Lewis live chat during these hours

7 days a week 7:00am – 10:00pm

John Lewis is a high-end British department store that has been in operation since 1864. They offer a live chat service for all of its customers to allow them to get through to the right person as quickly as possible. It’s known for its focus on quality, service, and customer satisfaction. The store offers a wide range of products, including fashion, beauty, homewares, electrical goods, and furniture.

To access the web chat you need to click on the box that best describes your query, then scroll to the bottom where there is an option to click ‘still need help’  There will then be an option to select live chat where you will be taken to the next available agent.

The live chat team are able to answer any general enquiries, along with account specific amendments or concerns.

To access the live chat click the link below

Alternative ways to get in touch with John Lewis


  1. John Lewis Customer Service Online: You can visit the John Lewis website and navigate to their “Contact Us” page. On this page, you will find a range of frequently asked questions, as well as a “Contact Us” form to fill out with your contact details and message. John Lewis customer service representatives will then respond to your message as soon as possible.
  2. John Lewis Customer Service Phone Number: You can also contact John Lewis customer service by phone at 0345 604 9049. The customer service phone line is open from 7am to midnight, seven days a week.
  3. Social Media: John Lewis also has a range of social media platforms that you can use to contact them. Please see these at the bottom of the contact page.
  4. Email: If you prefer to contact John Lewis via email, you can send an email to They will get back to you as soon as possible.
  5. Postal Mail: You can also write to John Lewis at the following address: Customer Relations Department, John Lewis & Partners, PO Box 3586, Glasgow G73 9DW, United Kingdom.
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