Virgin Media Live Chat
By Ian Brealey
Yes, Virgin Media has live chat.
Hours
Every day 8am–10pm
Where
Go to virginmedia.com/help/complaints, scroll to 'How to make a complaint via web chat', then select Start web chat.
To a person
Checked by Live Chat Finder on 9 Oct 2026: the chat starts with menu buttons, not typing. You choose a new or existing complaint, then whether you're an existing customer, looking to join or have recently ordered.
Yes
WhatsApp
Checked 9 Oct 2026
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Where to click
Go to virginmedia.com/help/complaints, scroll to ‘How to make a complaint via web chat’, then select Start web chat.
About Virgin Media live chat
Virgin Media’s web chat with an adviser is open Monday to Sunday, 8am to 10pm. To start one, go to Virgin Media’s complaints help page, find the heading “How to make a complaint via web chat” and select Start web chat.
Virgin Media also has a Virtual Assistant, reached from the red “Message us” tab on its live chat help page. Virgin Media says this “works like a text message conversation” rather than live chat, so replies may not be instant.
If you’d rather message from your phone, Virgin Media offers WhatsApp on 07305 327 112, Monday to Friday 7am to 11pm and weekends 8am to 8pm.
Other ways to get in touch
WhatsApp 07305 327 112: Mon–Fri 7am–11pm, Sat–Sun 8am–8pm.
Phone 150 from a Virgin Media landline, or 0345 454 1111: Mon–Fri 8am–9pm, Sat–Sun 8am–6pm.
Phone 150 from a Virgin Media landline, or 0345 454 1111: Mon–Fri 8am–9pm, Sat–Sun 8am–6pm.
If you need to complain
Complain to Virgin Media first and ask for it to be logged. If it isn’t sorted within 6 weeks, or you get a final ‘deadlock’ letter, you can take it to the free dispute scheme Virgin Media belongs to: CISAS.