Three Live Chat
You can reach Three via Live Chat during these times.
08:00 – 22:00 Monday to Friday
09:00 – 20:00 Saturday and Sunday.
Three provides a live chat service that allows you to chat with a member of the team in real-time and receive assistance with your questions or queries. The live chat service is available via the link below, and once you land on the page you can simply scroll down to the ‘chat to us button; and away you go.
Once you launch the chat, you will be prompted to enter the last 3 digits of your mobile number, if you’re an existing customer, and from there you will be able to ask any questions you would normally ask on a call or via email. This includes questions about your bill, account queries, switching contracts, change of details, offers and promotions.
Should you have any issues about the service you’ve had with Three, you can also use this service to make any complaints, or raise any concerns you may have. It’s normally quicker than conventional means, so you should get a resolution quicker.
To access the live chat click the link below
Other ways to reach Three Customer Services
- Phone: You can contact Three customer services by calling 333 from a Three mobile phone or 0333 338 1001 from any other phone. The customer service team is available 7 days a week from 8 am to 8 pm.
- Email: You can email Three customer services by using the online contact form available on their website. Simply select the topic of your inquiry, fill out the form with your details and message, and click “Submit” to send your email.
- Post: If you prefer to write to Three customer services, you can send a letter to the following address: Three Customer Services Hutchison 3G UK Ltd PO Box 333 Glasgow G2 9AG United Kingdom
- Social Media:Three UK has official social media accounts that you can use to contact them and receive assistance. Here are the links to their social media channels:
- Twitter: https://twitter.com/ThreeUK
- Facebook: https://www.facebook.com/ThreeUK/
- Instagram: https://www.instagram.com/threeuk/
- YouTube: https://www.youtube.com/user/ThreeUK