O2 Live Chat

O2 Live Chat

You can reach O2 Live Chat during these times.


8am to 8pm

O2 UK provides a live chat service that allows you to chat with a customer service representative in real-time and receive assistance with your inquiry. The live chat service is available on the O2 website and can be accessed by clicking on the link below.

To use the live chat service, you will need to provide your name, email address, and mobile number. Once you have entered your details, you will be connected with a customer service representative who will assist you with your inquiry. This includes: Billing issues, new accounts, pay as you go, pay monthly and broadband services.

The live chat service is available 7 days a week from 8 am to 8 pm. It’s a great option if you prefer to communicate in writing or if you’re unable to call O2 customer service. However, keep in mind that if you have a more complex or urgent issue, it may be more effective to contact O2’s customer service team by phone or in-store.

To access the live chat click the link below

Other ways to contact O2 Customer Service


  1. Phone: You can contact O2 customer service by calling 202 from an O2 mobile phone or 0344 809 0202 from any other phone. The customer service team is available 7 days a week from 8 am to 9 pm.
  2. Email: You can email O2 customer service by using the online contact form available on their website. Simply select the topic of your inquiry, fill out the form with your details and message, and click “Send” to send your email.
  3. Post: If you prefer to write to O2 customer service, you can send a letter to the following address: Telefónica UK Limited Correspondence Department PO Box 202 Houghton Regis LU6 9AG United Kingdom
  4. Via their social media channels:O2 UK has an official presence on several social media channels where you can contact them and receive assistance. Here are the links to their social media accounts:
    1. Twitter: https://twitter.com/O2
    2. Facebook: https://www.facebook.com/o2uk
    3. Instagram: https://www.instagram.com/o2uk/
    4. YouTube: https://www.youtube.com/user/O2UKofficial

    To contact O2 customer service via social media, you can send them a direct message or post a comment on one of their posts. It’s important to provide as much detail as possible about your inquiry and include your account information so that the representative can assist you more effectively.

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