next live chat

Next Live Chat

Next live chat is open during these hours

8am to 9pm Monday to Friday

8am to 7pm Saturday and Sunday

Next are a large retailer in the UK that sells clothing and furniture. It has a live chat service available to all of its customers to allow them to get through to a member of the team, without having to wait in a call center queue.  When you land on the page you will be given the option to access two types of live chat. One is for online order and account queries, and the second is for upholstery and furniture queries.  Once you click the relevant section you’ll be taken straight away to the next available web chat agent who will be able to answer your query.

You can also use this service if you have any complaints or concerns about your experience with next.  When speaking to a live chat agent, it is also advisable to have your account number to hand if your discussing something specific relating to that.

To access the live chat click the link below

Alternative ways to contact Next


  1. Next Customer Service Phone Number: You can also contact Next UK customer service by phone at 0333 777 8000. The customer service phone line is open from 8am to 11pm Monday to Saturday and 10am to 6pm on Sundays.
  2. Social Media: Next UK is also active on the popular social media platforms like instagram, Twitter and Facebook. You’re able to send them a message or post a comment and they will reply as soon as possible.
  3. Email: If you prefer to contact Next UK via email, you can send an email to They will get back to you as soon as possible.
  4. Postal Mail: You can also write to Next UK at the following address: Next Retail Ltd, Desford Road, Enderby, Leicester, LE19 4AT, United Kingdom.
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