Net A Porter Live Chat

Net A Porter Live Chat

Net A Porter live chat can be accessed during these times

8am-9pm GMT on weekdays and 8am-6pm GMT on weekends.

Net-a-Porter is a luxury fashion and lifestyle e-commerce retailer that was founded in 2000. It offers a completely free live chat service to all of its customers, which is quick and effortless.  The company is based in London, UK, and offers a curated selection of high-end fashion, beauty, and home products from over 800 designer brands, including Gucci, Prada, Saint Laurent, and Balenciaga, among others.

You can access the live chat by clicking in the icon on the right hand side of the page where you will be taken to the next available live chat agent.  Once you get through you will be able to chat about anything relating to your account, refunds and exchanges and questions about the products they sell.  You can also use this service to make a complaint or raise a concern.

Did you know that the net a porter live chat team can also speak 14 different languages?

To access the live chat click the link below

Other ways to contact Net A Porter


  1. Phone: You can call their customer service team at +44 330 022 5700. They are available 24 hours a day, 7 days a week.
  2. Email: You can email them at, and they will get back to you as soon as possible.
  3. Social media: You can also contact Net-a-Porter through their social media channels such as Twitter or Facebook.
  4. Post: You can write to them at: Net-a-Porter The Westfield Group Ariel Way London W12 7GF United Kingdom
Scroll to Top