Lush Live Chat

The Lush Live Chat team can be reached during these hours.

Monday to Friday: 8:00 AM – 9:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 10:00 AM – 4:00 PM

Lush, known for its handmade, ethically sourced cosmetics and skincare products, offers a live chat service to assist customers with their inquiries. Whether you need help with an order, product recommendations, or have questions about Lush’s ethical practices, the live chat is a quick way to get in touch with a knowledgeable customer service representative.

To start a live chat, visit the Lush UK website and click on the “Contact Us” section. From there, you can access the live chat option to connect directly with a Lush agent who will assist you with your queries.

Topics you can discuss via live chat:

Product availability and recommendations
Order tracking and delivery status
Returns and refund policies
Ethical sourcing and product ingredients
Store locations and opening hours
Lush Kitchen and exclusive products

For a smoother experience, have your order number or relevant details ready before starting the chat.

To access the live chat click the link below

Other Ways to Contact Lush

Phone: You can contact Lush’s customer service by calling 01202 930051. Phone lines are open Monday to Friday from 8:00 AM to 9:00 PM, Saturday from 9:00 AM to 5:00 PM, and Sunday from 10:00 AM to 4:00 PM.

Email: Lush offers email support through their online contact form. Simply select your query type, fill in your details, and submit your request. They typically respond within a few business days.

Social Media: Lush is active on social media platforms, where you can reach out for support or updates:

Twitter: @LushLtd
Facebook: Lush UK Facebook Page
Instagram: Lush UK Instagram

Post: If you prefer to write a letter, you can contact Lush at the following address:
Lush Customer Services
29 High Street
Poole
Dorset
BH15 1AB
United Kingdom

Frequently Asked Questions

Does Lush have live chat?

Yes. Lush offer a live chat service, available Monday to Friday: 8:00 AM – 9:00 PM. The chat button appears on their contact or help page when the service is open.

What are Lush live chat hours?

Lush live chat is available Monday to Friday: 8:00 AM – 9:00 PM. Outside these hours, use the alternative contact methods on the page.

Is Lush live chat free?

Yes. Lush live chat is free to use. You only pay your standard data charges if you’re using mobile data rather than Wi-Fi.

What if Lush live chat isn’t working?

If the chat button isn’t visible, the service is likely outside its opening hours. Within those hours, try refreshing the page or using a different browser. If you still can’t connect, use the phone or email options listed above.

How do I start a chat with Lush?

Visit the Lush website during opening hours and look for the live chat button — usually at the bottom-right of the page. Click it to start a conversation with a customer service agent.