Lidl Live Chat

Lidl Live Chat can be accessed during these times

Monday to Saturday: 8:00 AM – 8:00 PM
Sunday: 9:00 AM – 5:00 PM

Lidl, a popular UK supermarket chain known for its affordable groceries and household products, offers a live chat service to assist customers with their inquiries. Whether you need help finding a product, have questions about a recent purchase, or want information about their store policies, Lidl’s live chat provides a convenient way to connect with a customer service representative.

To start a live chat, visit the Lidl UK website and navigate to the “Customer Service” section. Here, you can find the live chat option to connect with a Lidl representative who can assist you with your queries.

Topics you can discuss via live chat:

Product availability and pricing
Store locations and opening hours
Online order inquiries and delivery updates
Returns and refund policies
Lidl Plus app questions and loyalty programme details
General inquiries and feedback

To ensure a smooth experience, have any relevant information or details about your inquiry ready before starting the chat.

To access the live chat click the link below

Other Ways to Contact Lidl

Phone: You can contact Lidl’s customer service by calling 0800 977 7766. Phone lines are open Monday to Saturday from 8:00 AM to 8:00 PM, and Sunday from 9:00 AM to 5:00 PM.

Email: Lidl offers an online contact form for email inquiries. You can submit your query by filling out your details and specifying your issue. They aim to respond within a few business days.

Social Media: Lidl UK is active on various social media platforms where you can reach out for support or updates:

Twitter: @LidlGB
Facebook: Lidl UK Facebook Page
Instagram: Lidl UK Instagram

Post: If you prefer to write, you can send a letter to Lidl at the following address:
Lidl Customer Services
19 Worple Road
Wimbledon
London
SW19 4JS
United Kingdom

Additional Information

Website: www.lidl.co.uk
Services Offered: Groceries, household products, special buys, and more.
Note: Lidl also offers a mobile app, Lidl Plus, for exclusive deals and offers, available on both iOS and Android platforms.

Frequently Asked Questions

Does Lidl have live chat?

Yes. Lidl offer a live chat service, available Monday to Saturday: 8:00 AM – 8:00 PM. The chat button appears on their contact or help page when the service is open.

What are Lidl live chat hours?

Lidl live chat is available Monday to Saturday: 8:00 AM – 8:00 PM. Outside these hours, use the alternative contact methods on the page.

Is Lidl live chat free?

Yes. Lidl live chat is free to use. You only pay your standard data charges if you’re using mobile data rather than Wi-Fi.

What if Lidl live chat isn’t working?

If the chat button isn’t visible, the service is likely outside its opening hours. Within those hours, try refreshing the page or using a different browser. If you still can’t connect, use the phone or email options listed above.

How do I start a chat with Lidl?

Visit the Lidl website during opening hours and look for the live chat button — usually at the bottom-right of the page. Click it to start a conversation with a customer service agent.