IKEA Live Chat

IKEA Live Chat is available during these hours

09:00 and 17:30 from Monday to Sunday.

Live Chat is unavailable outside of these hours.

IKEA, the renowned Swedish furniture retailer known for its affordable and stylish home furnishings, offers a live chat service to assist customers with various inquiries. Whether you have questions about products, orders, or need help planning your next home project, IKEA’s live chat is a convenient way to get in touch with a knowledgeable representative.

To start a live chat, visit the IKEA UK website and navigate to the “Contact Us” section. From there, you can find the live chat option to connect directly with an IKEA customer service agent.

Topics you can discuss via live chat:

Product availability and details
Order tracking and delivery updates
Returns and exchange processes
Assembly instructions and product support
Store information and opening hours
Planning tools for kitchens and other rooms

Before starting the chat, having your order number or any relevant information at hand can help expedite the assistance process.

To access the live chat click the link below

Other Ways to Contact IKEA

Phone: You can contact IKEA’s customer service by calling 020 3645 0000. Their phone lines are open Monday to Sunday from 7:00 AM to 10:00 PM.

Email: IKEA offers an email contact form on their website. Simply fill in your details and query, and a customer service representative will respond as soon as possible.

Social Media: IKEA UK is active on several social media platforms where you can reach out for support or updates:

Twitter: @IKEAUK
Facebook: IKEA UK Facebook Page
Instagram: IKEA UK Instagram

Post: If you prefer to write a letter, you can contact IKEA at the following address:
IKEA Customer Services
IKEA Ltd
Witan Gate House
500-600 Witan Gate
Milton Keynes
MK9 1SH
United Kingdom

Frequently Asked Questions

Does IKEA have live chat?

Yes. IKEA offer a live chat service, available during published opening hours. The chat button appears on their contact or help page when the service is open.

What are IKEA live chat hours?

IKEA has not published exact live chat opening hours. Check the contact page when you visit — when the chat button is visible, the service is open.

Is IKEA live chat free?

Yes. IKEA live chat is free to use. You only pay your standard data charges if you’re using mobile data rather than Wi-Fi.

What if IKEA live chat isn’t working?

If the chat button isn’t visible, the service is likely outside its opening hours. Within those hours, try refreshing the page or using a different browser. If you still can’t connect, use the phone or email options listed above.

How do I start a chat with IKEA?

Visit the IKEA website during opening hours and look for the live chat button — usually at the bottom-right of the page. Click it to start a conversation with a customer service agent.