BT Live Chat

BT Live Chat

BT Live Chat can be accessed between these hours.


7am-10.30pm everyday

BT provides a free and easy to use live chat service that allows you to chat with a customer service representative in real-time and receive assistance with your enquiry. The live chat service is available via the link below and can be accessed by clicking on the icon in the bottom right corner of the page.  You can talk to BT Live chat about anything you want, including, billing and payments, phone and broadband enquiries, account queries, upgrades and moving home.

If you’re unhappy with the service you have been given by BT you can also use Live chat to relay any complaints that you want to make. It’s often quicker than email and phone, so you’re more likely to get a resolution faster this way.

To use the live chat service, you will need to provide your name and email address. Once you have entered your details, you will be connected with a customer service representative who will assist you with your enquiry.

To access the live chat click the link below

Alternative ways to contact BT  Customer Services

  1. Phone: You can contact BT customer services by calling 0800 800 150 or 150 from a BT landline. The customer service team is available 7 days a week from 7 am to 10 pm.
  2. Email: You can email BT customer services by using the online contact form available on their website. Simply select the topic of your inquiry, fill out the form with your details and message, and click “Submit” to send your email.
  3. Post: If you prefer to write to BT customer services, you can send a letter to the following address: BT Correspondence Centre Providence Row Durham DH98 1BT United Kingdom
  4. Via the BT social channels: BT has official social media accounts where you can contact them and receive assistance. Here are the links to their social media channels:
    1. Twitter:
    2. Facebook:
    3. YouTube:
    4. LinkedIn:
    5. Instagram:

To contact BT customer service via social media, you can send them a direct message or post a comment on one of their posts. It’s important to provide as much detail as possible about your inquiry and include your account information so that the representative can assist you more effectively.



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