BT Live Chat
By Ian Brealey
Yes, BT has live chat.
Hours
Mon–Sun 7am–10.15pm
Where
Go to BT's account and billing help page, find the 'Message us' card and select Message now. The button shows during opening hours.
To a person
Checked by Live Chat Finder on 9 Oct 2026: before passing you to an adviser, the chat asks for your full name, phone number and email, and whether you're the account holder. Have these ready.
Yes
Checked 9 Oct 2026
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Where to click
Go to BT’s account and billing help page, find the ‘Message us’ card and select Message now. The button shows during opening hours.
About BT live chat
BT’s live chat, which it calls Message us, is open Monday to Sunday, 7am to 10.15pm. To start one, go to BT’s account and billing help page for broadband, find the ‘Message us’ card and select Message now. The Message now button only shows while chat is open, so if you can’t see it, check the time.
Other ways to get in touch
Phone 0330 1234 150 (150 from a BT line): Mon–Fri 8am–9pm, weekends and bank holidays 8am–8pm.
Text HELP to 61998 (broadband tech support).
BT Community: community.bt.com
Text HELP to 61998 (broadband tech support).
BT Community: community.bt.com
If you need to complain
Complain to BT first and ask for it to be logged. If it isn’t sorted within 6 weeks, or you get a final ‘deadlock’ letter, you can take it to the free dispute scheme BT belongs to: Communications Ombudsman.