British Gas Live Chat

British Gas live chat is open during these hours

9am-5pm Mondays to Fridays

British Gas’s live chat service allows you to connect with a customer service representative in real-time through the company’s contact page. This means that you can get answers to your questions or help with your issues quickly and easily, without needing to make a phone call or send an email.

The live chat service can be used for a variety of enquiries, such as billing questions, account management, reporting a problem with your gas or electricity services, or general information about British Gas and its services.  You can also use this service to raise concerns about your service.

To find the web chat, navigate to the bottom of the page and look out for the ‘chat to us’ section in the bottom right hand corner. This is normally sown as the fastest response option

To access the live chat click the link below

Alternative ways to contact British Gas


  1. Phone: You can call British Gas’s customer service team at 0333 202 9802 (or +44 113 298 0900 if calling from abroad). The phone lines are open Monday to Friday from 8:00 am to 8:00 pm, and on Saturdays from 8:00 am to 6:00 pm.
  2. Email: You can email British Gas’s customer service team using the online form on their “Contact Us” page.
  3. Social media: British Gas also has a presence on social media platforms such as Twitter and Facebook, where you may be able to contact their customer service team.
  4. Post: You can send a letter to British Gas at their customer service address: British Gas, PO Box 227, ROTHERHAM, S98 1PD, United Kingdom.
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