B&Q Live Chat

B&Q Live Chat

B&Q live chat can be reached during these times

8am-8pm Monday to Saturday

10am to 4pm on Sunday.

B&Q are a national DIY retailer that allow it’s customers to ask any questions via a live chat service.  This free and easy to use method cuts out the waiting in long call center queues, and most of all,  you can talk in complete privacy. To access the web chat, just navigate to the bottom of the web page and click the orange ‘help’ button.  From there you will be able to speak to an agent who can help you with your query.

The live chat agents can answer any question you would normally ask on the phone, including the following.  Refund and exchange questions, delivery queries, store information and general questions about finance.  They can also support with gift cards and after-sales support.  As well as general enquiries, customers can raise concerns or make complaints to B&Q for a swift resolution.

To access the live chat click the link below

Other ways you can contact B&Q


  1. Phone: Customers can call B&Q’s customer service team on 0333 014 3098. The lines are open from 8 am to 8 pm Monday to Friday, from 8 am to 5 pm on Saturdays, and from 10 am to 4 pm on Sundays.
  2. Email: Customers can email B&Q using the contact form available on their website. This can be found by clicking on the “Contact us” link at the bottom of the page.
  3. Direct messaging: Customers can also send a direct message to B&Q on their social media channels, including Twitter and Facebook. This allows customers to privately communicate with B&Q and receive a response from their customer service team.
  4. In-store: Customers can visit any of the B&Q stores across the UK and speak to a member of staff in person.
  5. Post: Customers can send a letter to B&Q at their head office address: B&Q plc, B&Q House, Chestnut Avenue, Chandlers Ford, Eastleigh, Hampshire, SO53 3LE, United Kingdom.
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