Axa Insurance Live Chat
By Ian Brealey
Yes, AXA has live chat.
Where
Log in to your AXA account and open the Policy Change section, then choose Live Chat.
Yes
Login needed
Checked 10 Oct 2026
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Where to click
Log in to your AXA account and open the Policy Change section, then choose Live Chat.
About AXA live chat
AXA offers live chat for car and home insurance customers, but you need to log in to your AXA account to use it. AXA’s help pages say you can Live Chat from the Policy Change section of your account. AXA doesn’t publish separate chat hours.
If you don’t have an account, use AXA’s online contact form. For home insurance you can call 0330 024 1235, Monday to Friday 8am to 8pm.
Other ways to get in touch
Phone (home insurance): 0330 024 1235. Mon–Fri 8am–8pm, Sat 9am–5pm, bank holidays 9am–3pm.
Phone (car insurance renewals): 0203 640 4677. Mon–Fri 8am–8pm, Sat 9am–5pm (bank holiday times may vary).
Form: AXA policy contact form, linked from the car insurance contact page (AXA aims to reply within 24 hours, excluding Sundays and bank holidays).
Online: your AXA account, to make changes and renew.
Travel insurance: contact details depend on where you bought the policy; choose your provider on AXA’s travel insurance contact page.
Phone (car insurance renewals): 0203 640 4677. Mon–Fri 8am–8pm, Sat 9am–5pm (bank holiday times may vary).
Form: AXA policy contact form, linked from the car insurance contact page (AXA aims to reply within 24 hours, excluding Sundays and bank holidays).
Online: your AXA account, to make changes and renew.
Travel insurance: contact details depend on where you bought the policy; choose your provider on AXA’s travel insurance contact page.
If you need to complain
Complain to AXA first and ask for it to be logged. If it isn’t sorted within 8 weeks, or you get a final response you’re not happy with, you can take it to the Financial Ombudsman Service for free.
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